REFUND POLICY: We offer a 30 Day Money Back Guarantee on almost every product we offer, excluding personalized product. Please call customer service at 1-800-662-8283, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.

SHIPPING DETAILS: We ship via UPS. Ground Service, 2nd day air and overnight service are all available. There is a minimum shipping charge of $9.50. To ship to our APO customers, we use USPS priority mail. Any orders placed on the web site will be processed within 24 hours. If you prefer to order by phone please call at 1-800-MO-2-VATE (1-800-662-8283)! Awards must be manufactured before delivery. Products will ship within 72 hours after payment is made.